App 14 · FIG. 014
Digital School Helpdesk
Keep school answers clear and up to date
Customer Target
School administrators and communications teams supporting parents and learners
Status
In progress
Agent Surface B
MCP ReadyModel Context Protocol Enabled
Registered in /.well-known/mcp.json & /llms.txt with deterministic Zod schema validation.
About Product
Digital School Helpdesk is being developed to help schools answer everyday questions without staff repeating the same information. Parents and learners can ask the connected chatbot for information the school has provided.
School staff maintain the records and answers through an administration area. When details change, they can update the information used by the chatbot.
The product focuses on school communication and enquiries. It is currently in development.
Dual-Surface Execution
Human vs. Agent Flow
Every action in Digital School Helpdesk is mapped bi-directionally across Surface A (Visual UI) and Surface B (Programmatic MCP Engine).
- 01Open the staff administration area.
- 02Add school information and answers.
- 03Make approved information available to the chatbot.
- 04Help parents and learners find answers.
- 05Update the information when details change.
1. Discovery: Scraper/Agent fetches /llms.txt or /.well-known/mcp.json manifest.
2. Tool Invocation: Executes deterministic Zod-validated tool contracts matching digital-school-helpdesk operations.
3. Replay Protection: Enforces Idempotency-Key: <uuid> to prevent duplicate mutations during LLM retry loops.
4. Token Compression: Returns structured, PII-minimized Markdown/JSON stripping all layout noise.