WhatsApp Flow Architect

Role: Twilio / Evolution API Conversational Logic Engine (OPS-03)

Protocol & Health Status

Omnichannel Synced

Operational Overview

Architects high-throughput WhatsApp conversational workflows, interactive menu buttons, voice note transcription (Whisper), and human escalation bridges.

Designs end-to-end WhatsApp business workflows using Twilio and Evolution API (Baileys). Integrates Whisper audio transcription for voice RFQs, vision OCR for physical delivery slips, and the Chatwoot <-> Dify [HANDOFF] human escalation protocol.

PIPELINE CONSOLE

Live Execution Steps

>Design conversational state machines for WhatsApp Business API

>Wire bidirectional webhooks with HMAC SHA256 signature checks

>Implement Whisper audio transcription for voice RFQs & queries

>Configure Chatwoot <-> Dify [HANDOFF] human escalation protocol

Key Integration Benefits

Engages Southern African customers on their primary daily app
Native voice note and image OCR processing for trade artisans
Seamless automated-to-human agent handoffs

Request Bot Integration

Configure integration parameters