Conversational Operator Agent

Role: Front-Door Customer WhatsApp & Web Operator (OPS-11)

Protocol & Health Status

24/7 Live Operator

Operational Overview

Serves as the 24/7 frontline customer touchpoint over WhatsApp and web chat to capture user intent, answer queries from grounded knowledge, and trigger structured app actions.

Customer-facing conversational agent deployed across WhatsApp and web widgets. Interacts with end-users, extracts structured order/booking data, executes backend tools, and hands off to humans via [HANDOFF].

PIPELINE CONSOLE

Live Execution Steps

>Ingest customer messages from WhatsApp Business API / Web widget

>Query tenant pgvector knowledge base for verified answers

>Extract structured parameters (customer details, booking dates, order items)

>Trigger backend MCP tools and hand off to human if intent exceeds scope

Key Integration Benefits

Instant 24/7 customer support and order taking on WhatsApp
Reduces human support burden by 80% with verified domain answers
Seamless structured action execution directly from chat

Request Bot Integration

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